Cranfield School of Management
Cranfield School of Management is one of the oldest and most prestigious business schools in the UK. It is part of Cranfield University, the UK’s only wholly postgraduate university specialising in science, technology, engineering and management.
Known for their excellence in leadership development and for their powerful industry links and real world focus.
The Cranfield School of Management run the prestigious Cranfield Customer Management Forum (CCMF) – a club of organisations from academia and across industry sectors to drive forward best practice in customer management across marketing, sales and customer service and enable networking.
This is the third year Cranfield have partnered with the Awards to gather best practice in customer experience management. Experts at Cranfield have also produced 2 white papers using case studies from the winners of the Awards in order to provide insight to managers when it comes to delivering outstanding customer experience. http://www.som.cranfield.ac.uk/som/